Tech Support

Common Troubleshooting Tips

These common troubleshooting tips may help you:

  • Issues logging into your laptop after resetting your password? -  Your laptop remembers the last password you used from an FCPS building.  In order to sign in to your laptop with your new password you will need to sign in from an FCPS building. Try going to any FCPS site (any school you live near or South Lakes HS), you can remain in your car and just be parked close to the building.  Restart the computer a couple times and then login.  This will sync the laptop and allow you to login with the new password.

  • If you are experiencing a licensing error you may try going to any FCPS site (any school you live near or South Lakes HS) remain in your vehicle parked close to the building.  You do not need to go inside.  Restart the computer a couple times and then login. If you continue to have issues continue 

  • Microphone and camera issues are the most common request for help.  Ensure that Google Chrome has been set to allow the microphone and camera by opening a site like Blackboard Collaborate Ultra that uses the camera and microphone.  Look for the camera icon in the upper right of the Chrome window.  Choose allow camera and microphone.  If it still doesn't work, click manage to open the chrome setting and ensure that camera and mic are not blocked.

Logins

  • Your login to G Suite and Google Classroom is your student number. 

Passwords

  • Forgot or Need to Change Your Password for FCPS 24-7, SIS Account, Google, or the FCPS Network?
  • Recover or reset a forgotten password or change an existing password by through the FCPS password management page.

How to Get Tech Support

Tech Support

Step 1: Check in with your teacher.  They may be able to assist!

Step 2: Fill out a request on the FCPS Parent and Student IT Support Portal.  Include your name, student ID number, and a phone number where we can reach you.

Step 3: Our technology team will contact you.  If your FCPSOn device requires replacement, we will setup an appointment for you to come to South Lakes HS to exchange your FCPSOn device.

IT Support Portal not working?  Email @email:  Include your name, student ID number, and a phone number where we can reach you.

Lost Chargers

Step 1: Fill out a request on the FCPS Parent and Student IT Support Portal.  Include your name, student ID number, and a phone number where we can reach you.

Step 2: Our technology team will contact you and setup an appointment to pickup a new chargers at South Lakes HS.  A $23 fine will be added to your student account.  Payment is due by the end of the school year.  Damaged chargers can be exchanged at no cost.

Lost Laptops

Step 1: Fill out a request on the FCPS Parent and Student IT Support Portal.  Include your name, student ID number, and a phone number where we can reach you.

Step 2: Our technology team will contact you and setup an appointment to pickup a new laptop at South Lakes HS.  A $467 fine will be added to your student account.  Payment is due by the end of the school year.   If the lost laptop is found and returned, the fine will be removed from your student account.  Damaged laptops with a broken screen, missing keycap, broken touchpad, etc… may be exchanged at no cost. 

Parent and Student IT Support Portal