Common Troubleshooting Tips

Logins

• Your login to G Suite and Google Classroom is your student number. 

Passwords

• Forgot or Need to Change Your Password for Schoology, SIS Account, Google, or the FCPS Network?
• Recover or reset a forgotten password or change an existing password by through the FCPS password management page.

How to Get Tech Support

Step 1: Check in with your teacher. They may be able to assist!

Step 2: Fill out a request on the FCPS Parent and Student IT Support Portal. 

Step 3: Our technology team will contact you via e-mail or phone. If your FCPSOn device requires replacement, we will setup an appointment for you to come to the Tech Office. During in-person days, get permission from your classroom teacher to visit the tech office.

If your FCPSOn laptop has an obvious physical problem (cracked screen, missing keys, etc...) AND you are in-person, you can get permission from your teacher to visit the SLHS Tech Office without an appointment.

Already contacted our technology team and have been asked to make an appointment?
You can make your appointment online here.

IT Support Portal not working? Email @email: Include your name, student ID number, and a phone number where we can reach you.

Lost Chargers

Step 1: Fill out a request on the FCPS Parent and Student IT Support Portal.  Include your name, student ID number, and a phone number where we can reach you.

Step 2: Our technology team will contact you and setup an appointment to pickup a new chargers at South Lakes HS.  A $23 fine will be added to your student account.  Payment is due by the end of the school year.  Damaged chargers can be exchanged at no cost.

Lost Laptops

Step 1: Fill out a request on the FCPS Parent and Student IT Support Portal.  Include your name, student ID number, and a phone number where we can reach you.

Step 2: Our technology team will contact you and setup an appointment to pickup a new laptop at South Lakes HS.  A $467 fine will be added to your student account.  Payment is due by the end of the school year.   If the lost laptop is found and returned, the fine will be removed from your student account.  Damaged laptops with a broken screen, missing keycap, broken touchpad, etc… may be exchanged at no cost.